Pirate Techs Technology Assistance

Check SYSTEM STATUS and IT NOTIFICATIONS >>

IT Service Desk

Call the IT Service Desk at
252-328-9866 or
800-340-7081
or visit your nearest Pirate Techs Technology Support Center.

Submit a Service Request

IT Service Desk Hours

Monday thru Thursday 7:30 a.m. – 8:00 p.m.
Friday 7:30 a.m. – 5:00 p.m.
Saturday/Sunday 10:00 a.m. – 5:00 p.m.

After hours? Option 1 to report a system outage

 

Pirate Techs Technology Support Centers

Four locations to serve you! No appointment necessary

 

Austin 103

Monday thru Friday
8:00 a.m. – 5:00 p.m.

Joyner Library 1101

Monday thru Thursday
8:00 a.m. – 7:00 p.m.
Friday 8:00 a.m. – 5:00 p.m.
Weekends – closed thru May

 

Laupus Library 1500

Monday thru Friday
8:00 a.m. – 5:00 p.m.

Brody 1S-10

Monday thru Friday
11:30 a.m. – 1:30 p.m.
2:30 p.m. – 5:00 p.m.

 

Services

Self-help options include our IT knowledge base, the student quick links page or the faculty and staff quick links page.

Network and Wireless
  • Wireless
  • Eduroam
  • VPN
  • Guest WiFi
  • MyDevices.ecu.edu
Software
  • Operating system (reinstallation and upgrade)
  • Driver conflicts
  • Data recovery (best effort – no guarantee of repair without data loss)
  • Microsoft 365 Office
  • Mobile Outlook
Repair - University PC Care
  • University PC Care
  • Locations in Greenville and New Bern
  • Warranty and out-of-warranty hardware repair
  • Device drop-off at any Pirate Techs location
  • Apple-authorized service provider
  • Service charges apply for all repairs through UPCC
Hardware Troubleshooting
  • Hardware troubleshooting and diagnostics
  • Hard drive and memory upgrades (student provides parts; best effort – no guarantee of repair without loss of data)
Viruses and Malware
  • Antivirus installation and configuration
  • Virus or malware removal (best effort with no guarantee of repair without data loss)
  • Removal tool recommendation and instruction
Misc. Services
  • ECU user account activation and support
  • Password and multifactor authentication resets – Photo ID required
  • Opscan exam grading. Self-service in Joyner and Laupus