Pirate Techs Technology Assistance
Check SYSTEM STATUS and IT NOTIFICATIONS >>
IT Service Desk
Call the IT Service Desk at
252-328-9866 or
800-340-7081
or visit your nearest Pirate Techs Technology Support Center.
IT Service Desk Hours
Friday 7:30 a.m. – 5:00 p.m.
Saturday/Sunday 10:00 a.m. – 5:00 p.m.
After hours? Option 1 to report a system outage
Pirate Techs Technology Support Centers
Five locations to serve you! No appointment necessary
Austin 103
Monday thru Friday
8:00 a.m. – 5:00 p.m.
Joyner Library 1101
Monday thru Friday
8:00 a.m. – 5:00 p.m.
Saturday & Sunday
1:00 p.m. – 5:00 p.m.
MCSC 206
Please note: The MCSC 206 Pirate Techs office is permanently closed. Please visit any one of our other locations for IT support.
Laupus Library 1500
Monday thru Friday
8:00 a.m. – 5:00 p.m.
Brody 1S-10
Monday thru Friday
11:30 a.m. – 1:30 p.m.
2:30 p.m. – 5:00 p.m.
Services
Self-help options include our IT knowledge base, the student quick links page or the faculty and staff quick links page.
- Wireless
- Eduroam
- VPN
- Guest WiFi
- MyDevices.ecu.edu
- Operating system (reinstallation and upgrade)
- Driver conflicts
- Data recovery (best effort – no guarantee of repair without data loss)
- Microsoft 365 Office
- Mobile Outlook
- University PC Care
- Locations in Greenville and New Bern
- Warranty and out-of-warranty hardware repair
- Device drop-off at any Pirate Techs location
- Apple-authorized service provider
- Service charges apply for all repairs through UPCC
- Hardware troubleshooting and diagnostics
- Hard drive and memory upgrades (student provides parts; best effort – no guarantee of repair without loss of data)
- Antivirus installation and configuration
- Virus or malware removal (best effort with no guarantee of repair without data loss)
- Removal tool recommendation and instruction
- ECU user account activation and support
- Password and multifactor authentication resets – Photo ID required
- Opscan exam grading. Self-service in Joyner and Laupus