System Status


Known Issues

ITCS Notification - iWebfolio Issue Resolved

Posted: December 05

System/Service: iWebfolio

Description: The iWebfolio system was unavailable for a brief period of time earlier this morning. The vendor has restored the service.

If you experience any further problems with iWebfolio, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at https://ithelp.ecu.edu

Maintenance

ECU ITCS Security Alert - Phishing Scheme

Posted: December 11

ECU ITCS Security Alert - Phishing Scheme

Date: Tuesday, December 11, 2018

WARNING! The campus is seeing a phishing scheme about a Part Time Job from Havas Sports & Entertainment.

If you receive one of these emails, please ignore and delete it. If you clicked on the link in the email you should change your passphrase immediately.

Reminder: ITCS reminds the campus to avoid e-mail scams, hoaxes and Phishing schemes circulating on the Internet and to not provide their password in response to such emails. Scams purporting to be from East Carolina University, Service Helpdesk, ECU IT, ECU Helpdesk, the Web Master, Webmail, the IRS, Your Financial Institution, etc. are bombarding e-mail mailboxes. Although IronPort blocks the majority of such e-mails, some scams successfully reach your e-mail mailbox.

NEVER provide personal or sensitive information in response to any unsolicited e-mail. Don't open unsolicited e-mail attachments. No matter how realistic or enticing the e-mail message, you must remain vigilant in not responding to an e-mail hoax or scam. Just delete it! You can always contact the IT Help Desk to verify the authenticity of an e-mail. ITCS will post our announcements at www.help.ecu.edu, users can go there to verify the authenticity of an IT related announcement.

If you have provided personal or sensitive information in response to an e-mail scam and don't know what to do, please contact ECU's IT Help Desk at 328-9866 or www.help.ecu.edu.

Visit the IT Security website, https://itcs.ecu.edu/dont-fall-for-a-phishing-scam/ for examples of e-mail scams and additional information on avoiding them.

ITCS Notification - Lynda.com Downtime and Decommissioning Buccaneer Wireless

Posted: December 06

System/Service: Lynda.com
When: Friday, December 7th 12:00 am to 3:00am
Description: Lynda.com will be unavailable from Friday, December 7th 12:00 am to 3:00am while the company performs updates on their system.



Decommissioning Buccaneer Wireless
The buccaneer wireless network is scheduled to be turned off on December 13. If you are still using Buccaneer to connect your wireless devices, please migrate your device to eduroam* now.

For device-specific instructions on enrolling in eduroam, please go to https://itcs.ecu.edu/services/network-wireless/eduroam-wireless-network .

*eduroam is ECU's primary wireless network. It offers a secure connection, protecting your data from malicious activity. eduroam is also a global wireless network for research and education institutions. Enrolling in eduroam allows you to travel to participating institutions and connect to the eduroam network with your existing ECU credentials. For a list of participating institutions within the United States, please visit www.eduroam.us/institutions .
Need help? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or submit a service request at https://ithelp.ecu.edu .

IT Systems Maintenance Schedule

Please keep in mind that regular maintenance on all computing systems is performed on Sundays between the hours of 5:00 am - 12:00 pm. If there are other times that systems will be down, notification will be sent through ITCS Notifications.