Pirate Techs Technology Assistance
IT Service Desk
252-328-9866
800-340-7081
Monday thru Thursday 7:30 a.m. - 8:00 p.m.Friday 7:30 a.m. - 5:00 p.m.
Saturday/Sunday 10:00 a.m. - 5:00 p.m.
After hours? Option 1 to report a system outage Submit a Service Request
Technology Support Centers
Visit your nearest Pirate Techs Center. There are four locations to serve you and no appointment necessary.
Pirate Techs in MCSC 206 will be closed from Saturday, March 8 – Saturday, March 15 for Spring Break. All other locations will be operating normal hours.
Austin 103
Monday thru Friday
8:00 a.m. – 5:00 p.m.
Joyner Library 1101
Monday thru Friday
8:00 a.m. – 5:00 p.m
MCSC 206
Monday thru Friday 10:00 a.m. – 7:00 p.m.
Saturday/Sunday 1:00 p.m. – 5:00 p.m.
Laupus Library 1500
Monday thru Friday
8:00 a.m. – 5:00 p.m.
Brody 1S-10
Monday thru Friday
11:30 a.m. – 1:30 p.m.
2:30 p.m. – 5:00 p.m.
Services
Self help options include our IT knowledge base, the student quick links page or the faculty and staff quick links page.
Network and Wireless
- Wireless
- Eduroam
- VPN
- Guest WiFi
- MyDevices.ecu.edu
Software
- Operating system (reinstallation and upgrade)
- Driver conflicts
- Data recovery (best effort – no guarantee of repair without data loss)
- Microsoft 365 Office
- Mobile Outlook
Misc. Services
- Passphrase reset. Austin & Laupus Library only; Photo ID required
- Multifactor Authentication
- Opscan exam grading. Self-service in Joyner and Laupus
- Employee computer repair. Drop off & pick up in Austin
Hardware
- Hardware troubleshooting and diagnostics
- Hard drive and memory upgrades (student provides parts; best effort – no guarantee of repair without loss of data)
Note: Apple computers repaired through Dowdy Student Stores; Windows computers referred to local repair centers.
Viruses and Malware
- Antivirus installation and configuration
- Virus or malware removal (best effort with no guarantee of repair without data loss)
- Removal tool recommendation and instruction