Pirate Techs Technology Assistance
Check SYSTEM STATUS and IT NOTIFICATIONS >>
IT Service Desk
Call the IT Service Desk at 252-328-6866 or 800-340-7081 or visit your nearest Pirate Techs Technology Support Center.
NOTE: The IT Service Desk will be closed Friday, April 18 - Sunday, April 20 due to the holiday break.
Monday thru Thursday 7:30 a.m. - 8:00 p.m.
Friday 7:30 a.m. - 5:00 p.m.
Saturday/Sunday 10:00 a.m. - 5:00 p.m.
After hours? Option 1 to report a system outage
Pirate Techs Technology Support Centers
Four locations are available to serve you with no appointment necessary.
Austin 103
Monday thru Friday
8:00 a.m. – 5:00 p.m.
Joyner Library 1101
Monday thru Friday
8:00 a.m. – 5:00 p.m
MCSC 206
Monday thru Friday 10:00 a.m. – 7:00 p.m.
Saturday/Sunday 1:00 p.m. – 5:00 p.m.
Laupus Library 1500
Monday thru Friday
8:00 a.m. – 5:00 p.m.
Brody 1S-10
Monday thru Friday
11:30 a.m. – 1:30 p.m.
2:30 p.m. – 5:00 p.m.
Services
Self-help options include our IT knowledge base, the student quick links page or the faculty and staff quick links page.
- Wireless
- Eduroam
- VPN
- Guest WiFi
- MyDevices.ecu.edu
- Operating system (reinstallation and upgrade)
- Driver conflicts
- Data recovery (best effort – no guarantee of repair without data loss)
- Microsoft 365 Office
- Mobile Outlook
- Passphrase reset. Austin & Laupus Library only; Photo ID required
- Multifactor Authentication
- Opscan exam grading. Self-service in Joyner and Laupus
- Employee computer repair. Drop off & pick up in Austin
- Hardware troubleshooting and diagnostics
- Hard drive and memory upgrades (student provides parts; best effort – no guarantee of repair without loss of data)
Note: Apple computers repaired through Dowdy Student Stores; Windows computers referred to local repair centers.
- Antivirus installation and configuration
- Virus or malware removal (best effort with no guarantee of repair without data loss)
- Removal tool recommendation and instruction