IT Leadership
Information Technology and Computing Services (ITCS) is the central department that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, supports the ECU community and enables the university mission of student success, public service and regional transformation. We strive to be the most modern and innovative IT department in our industry and region; we do this by investing in the expertise in our staff, strategically investing in IT resources and focusing on a high level of customer service.
Enterprise Applications is responsible for the design, development, implementation, operation and enhancement of the university’s administrative computer applications, enterprise relationship management (CRM) platform, intranet/web portal and public websites. The team works closely with business offices and academic departments across campus, including numerous steering committees, to ensure supported systems meet the needs of the university.
The Enterprise Infrastructure team at East Carolina University delivers the mission‑critical technology platforms that power teaching, research, clinical operations, administrative services and day-to-day campus operations across the institution. Our mission is to provide secure, resilient and scalable infrastructure services that enable innovation while ensuring reliability, performance and cost‑effective stewardship of university resources. The team designs, builds and operates ECU’s core infrastructure—spanning data centers, servers, storage, network and collaboration services, identity and access foundations, and automation—while partnering closely with campus operations teams to support facilities, safety systems, classrooms and operational technologies. As a key driver of ECU’s cloud journey, Enterprise Infrastructure advances a deliberate, workload‑driven hybrid and multi‑cloud strategy that improves agility, strengthens security, modernizes platforms, and positions the university to meet evolving academic, clinical, and operational needs.
The IT Security Group includes Information Security Office (ISO), Cyber Security Operations Center (CSOC) and Identity Management (IDM). The Information Security Office manages the ECU Information Security Program which is designed to protect university information from unauthorized and/or unlawful access, use, disclosure, destruction and/or loss. The ISO team provides leadership and support for information security policies and standards, promotion of security awareness and guidance on employee security best practices. ISO oversees information security risk management and provides expertise on cybersecurity strategy and security incident response.
The CSOC team detects, analyzes, investigates and responds to cyber security incidents affecting ECU. CSOC ensures a command team approach to security incident response to coordinate response functions with other IT units who have operational security responsibility for their respective areas.
IDM ensures that each person’s digital identity, whether student, faculty or staff, is protected and kept secure so that the right people have secure access to the right systems and data. The IDM team manages how digital identities are created, authenticated, authorized and removed, helping to protect against unauthorized access and safeguarding sensitive data and university systems from cyber threats.
Teaching, Learning and Research supports the university’s academic and research mission by enabling the effective use of technology in instructional and scholarly activities. As part of Information Technology and Computing Services, the team partners with faculty, students, and researchers to deliver and support teaching, learning and research technologies while ensuring these services are managed in alignment with institutional priorities. Through a focus on innovation, stewardship and consistent processes, the team empowers the ECU community to teach, learn, and conduct research effectively.
Client Support collaborates with faculty, staff and students to provide leadership and comprehensive support for the university’s end user computing environment. Areas of responsibility include IT Asset Management and Licensing, ensuring effective lifecycle management, compliance and stewardship of institutional technology resources; IT Training and Communications, delivering coordinated training, documentation and messaging to support campus technology use; and desktop and endpoint support services that enable a reliable and consistent user experience across the institution.
Client Support also delivers Pirate Techs (Tier 1 Support) for the entire campus, providing front-line technical assistance and serving as the primary point of contact for end users. In addition, Client Support oversees Main Campus End User Support, delivered through a comprehensive POD-based support model. This model integrates former Central IT staff with Distributed IT teammates to create a unified, collaborative support structure that balances centralized coordination with localized expertise, improving responsiveness, consistency and service quality across campus.
Enterprise Data Services (EDS) comprises Database Administration, Enterprise Data Management Support Services, and Enterprise Analytics, and as such, is responsible for 1) ensuring the security, integrity, and availability of the university’s mission-critical data assets; 2) facilitating and coordinating the university’s data governance activities; and 3) providing an ecosystem that enables and encourages data-driven decision making in support of the university’s mission, strategies, goals and objectives.
The mission of Finance and Personnel Administration is to provide value-added support and service to the organization and the university. Finance and Personnel is the central point of contact for financial, personnel and administrative questions pertaining to the department. This unit handles the operating and personnel budgets, financial reporting, issuance and billing of cellular and pager devices, the university switchboard, personnel actions, leave records, payroll, travel, shipping and receiving, university and departmental purchasing, university and departmental hardware and software maintenance and contracts.
The Project Management Office (PMO) exists to support effective project delivery across the university by providing a common, standardized approach to project management. By defining clear processes, roles and lifecycle expectations, the PMO helps improve project outcomes, reduce risk and ensure alignment with institutional goals and priorities. Drawing on industry standards and practical experience, the PMO promotes proactive planning, transparency and continuous oversight throughout the life of a project. The PMO enables informed decision‑making and supports successful, consistent execution of university initiatives.