University Roadmap

ECU Enterprise Phased Roadmap

Visual roadmap of ECU's phased enterprise implementation, covering Foundation, Case Management, Augment Advising & Experiential Learning, and Employee Services.

Current Phase

Phase One: Foundation – In Progress

Set up the foundation for academic advising and experiential learning, start migrating and integrating data to establish the minimum viable learner profile.

Capabilities
  • Academic Advising
  • Experiential Learning
  • Reporting & Dashboards
  • Learner Portal
  • Advisor Interface
  • Marketing v1
Products
  • Education Cloud
  • Marketing Cloud
  • MuleSoft
  • Experience Cloud
  • Inbox-Calendar Integration
  • Business Rules 
Engine (BRE)
Benefits

Learner Benefits:

  • Easily identify and engage Success Team (Advisors)
  • Book appointments
  • Track tasks, progress and interactions

University Benefits:

  • Holistic capture of consistent baseline data
  • Time reduction in accessing essential data
  • Reduce manual error and processing
  • Standardize processes to support advising and experiential learning

Visual roadmap of ECU's future enterprise phase, 'Specialized Case Management (Remediation),' outlining capabilities and benefits for learners and the university.

Future Phases

Disclaimer

Future phases are subject to change based on institutional needs and ongoing evaluation.

Case Management – Future Phase

Initial rollout of case management. Reduce reliance on Team Dynamics. Enhancements to Phase 1 functionality. Migrate richer data into the system.

Capabilities
  • Case Intake
  • Project Management
  • Asset Management
  • Case/Ticket Management
  • Call Center
  • Phase 1
 Enhancements
Benefits

Learner Benefits:

  • Ease of submitting help/support requests
  • Track progress and interactions on cases
  • Facilitate shareability and collaboration

University Benefits:

  • Administrative processes time saved
  • Centralization of support information
  • Introduction of AI to handle initial support processes
  • Enhanced learner data and processes

Augmented Advising and Experiential Learning – Future Phase

Implement additional capabilities, enhance previous capabilities with new features, expand to add rich non-Academic Advising.

Capabilities
  • Learner Success v2
  • Approval 
Processing
  • Assessments & Evaluations
  • Experiential 
Learning v2
  • Tutoring/Coaching
  • Phase 2 
Enhancements
Benefits

Learner Benefits:

  • Improved functionality in support of academic advising and experiential learning
  • Increased career readiness support

University Benefits:

  • Expand access to additional schools and departments
  • Increased access to additional learner data
  • Improved retention and graduation rates
  • Access to advanced business processes

Employee Services (optional, depending on scope) – Future Phase

Set up the foundation for PQSD and Financial Services, start migrating and integrating data to establish the minimum viable employee profile and services.

Capabilities
  • HR Service Console
  • Employee Portal
  • Case Management
  • Financial Services
  • Reporting & Dashboards
  • Vehicle /Fleet /
Driver Management?
Benefits

Learner Benefits:

  • Easily access POSO and Financial Services employee information in a single portal
  • Track tasks, progress and interactions

University Benefits:

  • Reduce employee support by providing self-service
  • Time reduction in accessing must-have data about the employee
  • Reduce processing and manual error
  • Standardize vehicle, driver and insurance processes

Specialized Experiential Learning – Future Phase

Address the complex needs of specialized schools with clinical placements impacting licensure and accreditation.

Capabilities
  • Licensure Req
  • Clinical Feedback
  • Manage Partners
  • Partner Portal
  • Contracting
  • Matching
Benefits

Learner Benefits:

  • More transparent and consistent licensure process
  • Book appointments, track tasks, progress, and interactions

University Benefits:

  • Holistic capture of specialized experiential learning data
  • Efficiency gains in contracting with partners
  • Reduced manual error in complex scenarios

Recruiting & Admissions – Future Phase

Retire TargetX and move recruiting and admissions baseline functionality for Grad and Undergrad into Education Cloud.

Capabilities

  • Recruiting & Prospect Management
  • Licensure 
Pre-screening
  • Enhancements
  • Application Management
  • Custom 
Configuration
  • Specialized Test 
Result Submission
Benefits

Prospect/Applicant Benefits:

  • Personalized, proactive onboarding process
  • Single portal for RFIs and applications

University Benefits:

  • Modernize recruitment processes
  • Recruiters operate more efficiently
  • Track prospect-to-graduate learner journey

Specialized Recruiting & Admissions – Future Phase

Recruiting and Admissions capabilities for highly specialized college processes.

Capabilities
  • Recruiting & Prospect Management
  • Approval 
Processing
  • Assessments & Evaluations
  • Experiential 
Learning v2
  • Tutoring/Coaching
  • Phase 2 
Enhancements
Benefits

Prospect/Applicant Benefits:

  • Transparent and consistent specialized processes

University Benefits:

  • Competitive recruiting tools
  • Support for expansion into new markets
  • Unified view of admissions processing

Specialized Case Management (Remediation) – Future Phase

Capabilities that focus on and enhance specialized support and remediation.

Capabilities
  • Remediation
  • Student Affairs
  • Disability Support
  • Custom Configuration
  • Degree Planning
  • Previous Phase Enhancements
Benefits

Learner Benefits:

  • Transparent and consistent remediation guidance
  • Improved support for academic difficulty

University Benefits:

  • Increased retention and graduation rates
  • Improved efficiency and resource use