Pirate360
Empower Learner Success with Pirate360
Pirate360 will be ECU’s all-in-one system for student engagement, academic support, and campus operations.
It gives learners, faculty, and staff a unified platform to communicate, collaborate, and track progress, across departments, offices, and the student journey.
What is Pirate360?
Pirate360 is East Carolina University’s new Enterprise CRM(Constituent Relationship Management) system.
It’s designed to support our three strategic commitments:
Student Success
Providing more personalized support and communication
Public Service
Advancing learner and community partnerships
Regional Transformation
Ensuring ECU remains innovative and efficient
At East Carolina University, we believe in the power of transformation — and in the strength of cohesion. Every Pirate’s journey is part of a larger, unified experience.
One ECU. One Cohesive Journey.
With Pirate360, advisors, faculty, and staff can see a full picture of student engagement, helping identify what support is needed, when it’s needed.
How Pirate360 Helps
Pirate360 connects the people, services, and systems that support ECU’s mission. It brings together tools from across campus to create a unified, learner-centered experience.
It also improves operations behind the scenes, helping faculty and staff work more efficiently.
Supporting the Full Student Journey
Pirate360 helps ECU follow and support each Pirate’s path, from prospective student to graduate to lifelong learner, while also simplifying the tools faculty and staff use every day.
Learner Success
Tools that help guide students from recruitment to graduation.
- Recruitment and Admissions
Supports targeted outreach, manages applications, and tracks student interest in one system. - Advising and Support Services
Advisors can view a complete student profile, share notes across teams, and easily follow up. - Experiential Learning
Learners engage with internships, research, and high-impact academic-related experiences.
Student Experience
A consistent and easy-to-use platform for managing the academic journey.
- One-Stop Services
Pirate360 lays the foundation for a centralized place where students can ask for help and track their requests. - Personalized Outreach
Communications can be tailored to each student’s needs using email, text, or portal messages. - Support Requests
Learners can initiate support requests for advising and experiential learning. - Task Management
Students will be able to log in and see clear next steps, such as scheduling advising or completing a required form.
Institution Success
Tools that help ECU operate more effectively and make informed decisions.
- Alumni and Donor Engagement
In future phases, Pirate360 will help manage alumni relationships and fundraising campaigns. - Advancement and Finance Operations
Departments will be able to streamline engagement tracking and reporting by using shared tools.
Faculty and Staff Experience
Simplifying everyday work with better visibility and coordination.
- Unified Communications
Instead of managing multiple tools, teams can use Pirate360 to share notes, set reminders, and communicate securely. - Facilities and Internal Services
Future phases may include tools for managing service requests, purchasing approvals, and other internal processes. - Corporate and Community Relations
Pirate360 helps ECU track partnerships and connect learners with hands-on learning opportunities in the region.
Why It Matters
Too often, important information about students is spread across multiple systems or tucked away in spreadsheets. That makes it hard to deliver the wraparound care students need. Pirate360 solves that.
Benefits will include:
- A single learner profile that shows academic, advising, and engagement data
- Easier scheduling and communication between students and advisors
- Better coordination across support offices
- Tools for proactive outreach
- Fewer systems to manage—and less duplication of work
When Is This Happening?
Pirate360 is being rolled out in phases. The first features will go live in Fall 2025, starting with academic advising and experiential learning tools.
Visit the Timeline and Roadmap pages for more details.
What’s Next?
We’ll continue to add more features over time, from Support Request tools and internal services to enhanced communication tools. Stay connected by checking the Project Updates page or reaching out with any questions or feedback.