Leverage vendor professional services for large, critical, administrative system upgrades. Kronos, Recruit, and AiM, all relied on vendor professional services for major upgrades. This saved staff time, reduced total upgrade time, and improved system stability.
Identify opportunities and engage with strategic vendors to reduce the cost of goods and labor while maintaining established service levels.
Conducted competitive bids for third-party hardware maintenance support of our enterprise server hardware that translated into yearly recurring cost reduction while also expanding support coverage.
Partner with external BPA (Business Process Analysis) SMEâ€™s (Subject Matter Experts) to map improved business processes with Purchase-to-Pay and several HR processes. This work led to several new projects including the implementation of the Total Supplier Manager Portal.
ITCS is working towards moving faculty/staff email to the cloud at Microsoft Office 365. As part of the process ITCS is moving from the current on-premise email 'eDiscovery' platform to the Office 365 platform. To do this, the data in the current platform has to be migrated to the Microsoft eDiscovery platform. An external vendor engagement is necessary for this data move.
Contact: Ray Drake