New users must create a strong passphrase when they activate their new PirateID. See these tips on passphrase security and creation. Thereafter, the passphrase is changed every 90 days through the Passphrase Maintenance Portal.
Passphrase requirements include:
Reset a Passphrase
As a security measure, students, alumni, staff and faculty are required to change their ECU passphrase every 90 days. A passphrase also needs to be reset if it expires or locks after too many failed logon attempts. Users reset the passphrase using one of the three options below.
Option 1. Self Service Maintenance Portal
The self-service Passphrase Maintenance Portal allows users to
The site is available 24/7 and users access by answering their security questions.
*If a passphrase is incorrectly entered three times, the PirateID account is locked for security reasons. A user can unlock the PirateID or change the passphrase through the passphrase maintenance portal.
Option 2. Visit a Passphrase Reset Location
Present a completed Passphrase Reset Form along with a valid photo ID (ECU 1 Card, driver’s license or government-issued ID) to the nearest Walk-in IT Help Desk location during business hours:
Option 3. Email or Fax the IT Help Desk*
Help Desk staff can reset a student, faculty, staff or alumni passphrase only if the identity of the requester is verified. Therefore, a user must email or fax the Passphrase Reset Form and a copy of a valid ID (ECU 1 Card, driver’s license, or government-issued ID). To protect your personal information, please black out all information except your name and picture.
Questions? Call 252.328.9866 | 800.340.7081
*Please note that requests submitted before noon are completed by 5:00p the same day. Requests submitted after noon are completed by noon the following day.
ECU’s passphrase security standard ensures accounts are protected from unauthorized use.
7.3.1 Passphrases used to provide access to university information resources shall adhere to the following minimum requirements:
7.3.2 New user account passphrases and temporary passphrases shall be controlled to prevent disclosure to unauthorized persons. This shall include:
7.3.3 Default product and vendor account passphrases shall be secured to prevent unauthorized access. Where technically feasible this shall include:
Best Practices – IT Support Staff (PDF)
Passphrase Reset Form (Options 2 and 3) (PDF)