Learner360
Your ECU Academic Journey, All in One Place
Start strong. Stay Connected. Succeed.
Learner360 is your personalized success platform— designed to connect you with your goals, your advisor, and everything you need to thrive in your academic journey.
Learner360 is ECU’s new student success platform. It provides a personalized and centralized way to manage your academic journey, connect with support services, and track your progress.
For Students
Learner360 Support for Students Starting September 16th
Connected Advising
Message, schedule, and collaborate with your advisor — all from one place.
Personalized Guidance
Access campus resources, notifications, and recommendations based on your goals and academic performance.
Built for Student Success
Whether you’re planning your schedule or exploring campus resources, Learner360 keeps you one step ahead.
Learner360 FAQs
General Questions
What is Learner360?
Learner360 is ECU’s student success platform, offering students a personalized and centralized hub to manage their academic journey, connect with their advisor, access support services, and monitor their academic progress.
Why are we using Learner360?
Learner360 makes it easier to connect with your advisor and success team, helping you get answers faster and access the support you need to succeed. It reflects ECU’s commitment to innovation and learner success.
Will all Learners have to use Learner360?
Yes—eventually. All students will receive access to Learner360.
However, during the September 16 Soft Launch, full functionality will only be available to students in the Major Advisement Program (Undecided), College of Health and Human Performance, and the College of Business. Students in other colleges and departments will have limited access within Learner360 until the full rollout in January/February 2026.
If you are not in MAP, HHP, or COB, you’ll continue working with your advisors as you do today, but we encourage you to explore Learner360 ahead of the full release.
Why can’t all students go live at the same time?
Learner360 marks one of the most significant changes to the student experience at ECU. The scale and complexity of this project and implementing a solution that spans across colleges and majors carries critical implications—especially for you, our students.
Thus, we are taking a cautious, phased approach that minimizes disruption and provides an opportunity to obtain feedback to make improvements before the larger launch in January/February 2026.
What can I do in Learner360?
Learner360 allows you to:
- View your campus Advisor and campus Success Team
- Schedule/View/Cancel/Update advising appointments
- View notes, tasks, files and appointments shared by Advisors
- View courses, course history and programs of study
- Access links to campus resources
Note: If your college is not part of the September Soft Launch (MAP (undecided), HHP, or COB), you will have limited access in Learner360 until the full launch in January/February 2026. You’ll only be able to: view your Success Team, view your courses, course history, and programs of study, and access campus resources.
How do I access Learner360?
You can access Learner360 through the ECU PiratePort. Use your ECU credentials to log in.
Is my information secure in Learner360?
Yes. Your data is protected and only accessible to authorized ECU staff. All data is managed in compliance with FERPA and ECU data privacy policies.
What devices can I use to access Learner360?
Learner360 is web-based and mobile-friendly. You can access it from any computer, tablet, or smartphone with an internet connection.
Who can see my activity in Learner360?
Only authorized ECU staff and faculty within your support network can view your Learner360 activity. This includes your advisors, coaches, Experiential Learning Coordinators, and designated ITCS staff who support the system.
Can I schedule advising appointments in Learner360?
Yes. Beginning Tuesday, September 16, students in MAP (undecided), COB, and HHP will be able to view advisor availability and schedule appointments directly in the platform as part of the Soft Launch All other colleges and departments will gain access to appointment scheduling during the January/February 2026 rollout.
Is PiratePort going away?
No, Pirate Port is not going away. It will remain the central location where students access university applications.
Would I still use Learner360 if I change my major?
Yes. By February 2026, Learner360 will serve as the university-wide hub for academic support, regardless of your major.
If you’re an ECU Pirate, you’ll use Learner360 to connect with your advisor and access information and support for tasks related to your academic success.
Will I get notifications from Learner360?
Yes, Learner360 will send notifications and emails to keep you updated on upcoming appointments, deadlines, or tasks related to your success plan including:
- A new note is created by your advisor
- A new task is assigned by your advisor
- A new file is shared by your advisor
- A new Action Plan is assigned by your advisor
To view your notifications in Learner360, click on the bell icon found in the upper right-hand corner of your Home Page.
Emails notifications are sent to your ECU email when:
- You successfully book a new appointment
- You have successfully re-booked or cancelled an appointment
- Your advisor has re-booked or cancelled an appointment
- You have an upcoming appointment in two days as a reminder
What is the difference between the old way of interacting with my advisor and the new way?
Before Learner360, each Advising Center used its own methods and tools to connect with students and schedule appointments. Now, the university has standardized the process, ensuring that all students receive a consistent advising experience—regardless of their college or major.
Help with Issue
Who can I contact if I have trouble logging in?
If you have login issues, contact the ECU IT Help Desk:
- Email: helpdesk@ecu.edu
- Phone: (252) 328-9866
- Or visit: ECU’s IT Service Request and Self-Help Portal
I received an Action Plan notification. What does that mean?
An Action Plan is a set of personalized goals or actions created by your advisor or success team to help you stay on track academically. Review the plan and follow the recommended steps. If you have questions, contact your advisor.
Where can I get help using Learner360?
For Learner360-specific help:
- Ask your academic advisors for assistance
- Submit a ticket for Learner360 Student Support
How To
How do I update my contact information in Learner360?
You cannot update your contact information in Learner360. Learner360 pulls contact information from your ECU student record. To update it, log in to PiratePort and make changes in your Banner account.
How do I navigate to degree works, registration, academic transcripts and other tools I need?
Learner360 connects you to many campus resources both along the top of the Learner360 dashboard and campus resources on the right side of the dashboard.
How do I get my registration pin Code?
The process of getting your registration pin has not changed. Your advisor will continue to provide your registration pin code directly.
How do I view Notes and Files sent by my advisor?
- Click on the “My Notes” tab to view a list of shared notes, files, Action Plans or tasks.
- Click on the “Title” of the note, file, Action Plan or the task you wish to view “Details” and “Related” information.
- To add a file to a note, click on the “Related” tab.
- Under Notes & Attachments click the “Upload Files” button.
How do I view Action Plans and Tasks sent by my advisor?
- Click on the “My Action Plans” tab to view/update the status of Action Plans and Tasks assigned by your advisor.
- Click on the “Mark Complete” button if you have completed the task or,
- Click on the down arrow, next to Mark Complete, to open a drop-down menu that allows you to select a different status including In Progress, Deferred or Waiting on someone else.
How do I know who my Advisor/Success Team is?
Upon logging in to Learner360, click on the “My Success Team” tab to access your list of advisors, success team and their contact info. Scheduling with Faculty Advisors is not yet available in Learner360.
How do I view my courses and programs of study?
- Click on the “My Courses” tab to view the courses you are currently enrolled in including previous completed courses. Be sure to select the current semester to see only those classes.
- Click on the “My Programs of Study” tab to view the program(s)you are currently enrolled in, all of your degrees, majors, minors and concentrations.
How do I communicate with my advisor?
Learner360 allows you to communicate in several ways.
- Add a note/question to an upcoming advising appointment.
- Click on the “My Appointments” tab
- Click the “Add Details to Scheduled Appointment” button.
- Add notes or your question in the details section.
- Use the “Success Team” tab to quickly retrieve contact information for your advisor including their phone number and email.
How do I view, schedule or cancel an advisor appointment?
Upon logging in to Learner360, click on the “My Appointments” tab to view upcoming/past appointments, cancel an appointment, or schedule a new one.
How to Book an Appointment in Learner360
- Schedule a new appointment
- Click the “Schedule Appointment” button found in the top right-hand corner of the My Appointments tab.
- Select “Success Team” and the advisor to meet with.
- Choose a “Topic or Subtopic” (reason for meeting) and a date range.
- Click “Check Availability” then click “Next.”
- In the top left of the screen, “Select an Engagement Channel” (video, in person, phone).
- Choose a date and time and click “Next.”
- View appointment details.
- Click “Confirm.”
- Cancel an upcoming appointment
- Click the “Upcoming” tab.
- Choose the appointment you wish to cancel from the list.
- Click on the “down arrow” next to that appointment and select the “Cancel Appointment” option.
How do I book an appointment in Learner360 on my mobile device?
It might look a little different than on a computer, but you can still easily search for available appointment times, book a session, and check your upcoming appointments—all from your mobile device.