Don’t Fall for a Phishing Scam

Eventually, a phishing email will show up in your inbox. It happens to everyone.

An email claims to be from your bank, the IRS or the ECU IT Department or Help Desk. You may be asked to log in or provide your personal information. The message looks legitimate, but it’s really a trick to obtain your login credentials and other personal information.

Follow these tips to protect yourself:


  • NEVER reveal your passphrase to anyone.
    Legitimate businesses – including ECU – will NEVER request personal information through email
  • Keep your antivirus and antispyware software as well as a firewall regularly updated. Faculty, staff and students can download the Symantec EndPoint protection software from the ECU Download Center (FREE).
  • Install the latest patches and updates for your operating system and other software.



If you receive a suspected phishing email, here’s what to do:

  • DELETE any email that asks for your personal information.
  • Mouse over any links to check the URL. Don’t click a link in an email without checking it first!
  • Official ITCS email communications always match the display name and email address. Examples:
    • The ITCS Notification email address is always “ITCSNOTIFICATIONS@ECU.EDU.”
    • Phishing emails mask the true address. Mouse over “IT HELPDESK,” and the address is something like, “”
  • Unsure about an email? Call the business using a phone number from their website, the back of a statement, bill or credit card. DO NOT click the links in the email.
  • Call the IT Help Desk at 252.328.9866 | 800.340.7081 about any possible phishing email or other scam message.



Taking the time to report a phishing email or a spam email helps ECU better protect all users. To report a suspected phishing email, please forward the message to

To learn more about phishing, visit the Federal Trade Commission.