Cisco Voice Mail System | Basic Features

*There are two different PINS for your voice services:

  1. Phone Services PIN. Configured through the Cisco Self-Care portal to set up speed dial numbers, check personal directory numbers from your phone and more.
  2. Voice Services PIN. Used to access voice mail through your office phone or when when off campus.

Check Voice Messages

Voice message notifications show on the LCD screen of your phone. A message waiting light on the hand set and an audio cue can be configured through the Phone Settings/Voicemail Notification Settings section of the Cisco Self Care portal (phone options only. See below for vm options).

There are three ways to check your voice messages:

  1. Press the Messages button on your phone to check voice mail. You must have a voice mail PIN (see below).
  2. Play the voice mail message from your email inbox.
  3. Dial 252.328.9870 to check from any phone off campus.

Manage Messages and Options

Manage your voice mail settings through your office phone or a web browser using the Cisco Unity Connection Web Inbox. NOTE: Voice mail options are no longer managed through the Outlook Web App.


Click the Messages button on your office phone or dial 252.328.9870 to access the vm system from off campus. You must have a voice mail PIN to access the voice mail options from your office telephone or off campus. Follow the voice prompts to change:

  • your greeting
  • message settings
  • preferences
  • transfer settings

Web Browser – Cisco Unity Connection Web Inbox

ECU’s voice mail system has moved to the Cisco Unity Web Inbox. Voice mail messages still show in your email inbox, but options are no longer managed through Piratemail. Your voice mail PIN must be changed. Greetings revert to the default unless re-recorded.

Follow the steps here to change your PIN and record new greetings through Settings.

Step 1. Copy and paste into a browser for access

The Cisco Personal Communications Assistant login page opens. Type in your username and passphrase. Click the Login button.

Step 2. Select the Messaging Assistant link.

The Settings page opens. Note that the Web Inbox link opens to a list of your voice mail messages.

Step 3. From the Passwords drop-down menu, choose “Change PIN.”

Type in a new PIN (numbers only). Re-type to confirm. Click Save.

Step 4. From the Greetings drop-down menu, choose “View Greetings.”

The greetings table opens. Click the underlined greeting you wish to re-record (most users will choose Standard). The recording screen opens.

Using a headset, press the Record button to record your new greeting. Click the Save button.

Web Inbox options include:

  • Play your messages
  • Reply to a message
  • Send a new message